Support & Help
How can we help? Get support for organisers and ticket buyers.
Need quick help with your order, ticket access, or event listing? Our support team responds within 24 hours on business days.
Email
support@kuvukiconnect.co.za
Reply within 24 hours
Phone
+27 (0) 64 991 4601
Mon–Fri, 8am–6pm SAST
Registered address
South Africa
Registered business
Guest support form
Report a problem without an account
If you bought tickets as a guest, use this form to tell us about lost tickets, order issues, or general problems.
Event Organisers
- Setting up your event listing
- Payout & event enquiries
- Promo and ticket management
- Verification and support
Ticket Buyers
- Lost or missing tickets
- Refund or cancellation requests
- Payment or booking questions
- Event access support
Payment disputes: If you believe you've been incorrectly charged, please email us immediately with your order reference number. Our secure payment partner handles processing, and we resolve disputes through our standard support process.